OUR PRICE AND SERVICE FOR CONVEYANCING

TRANSPARENCY IN OUR PRICE AND SERVICE

Introduction

At Unique Solicitors, our Residential Conveyancing Team has sufficient experience in successfully dealing with a wide range of property transaction. We are also accredited by The Law Society Conveyancing Quality Scheme (CQS).

Because of our dedicated service to our clients, over 90% of our residential conveyancing works stem from our existing client base.

We are able to provide you a fixed estimate for your conveyancing transaction since we are specialised in the residential property matters. Please also note that we do not charge hidden extra costs.

At Unique Solicitors, we will always provide you with an individual costs quotation at the start of a transaction, taking into account the actual features of your conveyancing transaction. We will always advise you immediately about any unexpected complications, and fully discuss the potential cost implications before any additional charges are incurred.

We, Unique Solicitors do not pay any referral fees.

Residential Conveyancing.

At Unique Solicitors, we fully understand that a conveyancing transaction whether you are purchasing, selling, mortgaging, re-mortgaging and equity transfer can be a stressful time for you and that is why you need to choose an experience and reliable solicitor for your proposed transaction.

We, Unique Solicitors have significant experience in dealing with residential conveyancing transactions our aim is to provide an efficient service for your property needs.

Prices for the services we provide:

Freehold Purchase

Leasehold Purchase

Freehold Sale

Leasehold Sale

Remortgage

If the matter falls through:

In the event that a sale, purchase or remortgage falls through, a charge will be made based on the amount of time spent on your file.

Purchase of a freehold residential property

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees cover all of the work required to complete the purchase of your new home, including dealing with the registration at the Land Registry and dealing with the payment of Stamp Duty Land Tax (Stamp Duty) if the property is in England or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales.

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including VAT

______________________________________________________________________________________________

Legal Fees Freehold up to £500,000 £895.00 £179.00 £1,074.00

(purchase) Freehold £500,000 to £1,000,000 £995.00 £199.00 £1,194.00

Freehold over £1,000,000 £1,200.00 £240.00 £1,440.00

Legal fees Acting for your lender £250.00 £50.00 £300.00

Disbursements Local search, Environmental, £300.00 £ 60.00 £360.00

Search Fees Drainage & Water and Chancel

(Estimate) Check

Disbursements Free under £500,000 £135.00 N/A £135.00

HM Land Freehold over £500,000 £270.00 N/A £270.00

Registry fee

(estimate)

Disbursements £35.00 N/A £35.00

Electronic

Transfer fee

Estimate total between £1,904.00 and £2,405.00 including VAT

Disbursements

Disbursements are costs related to your matter that are payable to third parties, such as the Search fees, Land Registry fees and Electronic Money Transfer fees above. We handle the payment of the disbursements on your behalf to ensure a smoother process.

The disbursements for the purchase are below.

HM Land Registry fee: £135.00 OR £270.00

Search fees: £300.00

VAT on search fee: £60.00

Electronic money transfer fee: £35.00

Total of disbursements is : Between £530.00 and £665.00

Stamp Duty or Land Tax (on purchase)

This depends on the purchase price of your property. You can calculate the amount you will need to pay by using HMRC’s website or if the property is located in Wales by using the Welsh Revenue Authority’s website.

In each and every case Stamp Duty is payable on the purchase price over and above the sum of £125,000.00 and the present rates for straightforward purchases are:

0% up to a value of £125,000
2% up to a value of £250,000
5% up to a value of £925,000
10% up to a value of £1,500,000
12% thereover

However, if you are buying a second home, you usually have to pay a 3% surcharge on top of the normal stamp duty rates.

How long will my house purchase take?

How long it will take from your offer being accepted until you can move in to your new home will depend on a number of factors. The average process takes between 6 and 8 weeks.

It can be quicker or slower, depending on the parties in the chain. For example, if you are a first-time buyer, purchasing a new build property with a mortgage in principle, it could take 12 to 24 weeks depending on when the property is completely built and ready to move into.

Stages of the process

The precise stages involved in the purchase of a residential freehold

Property vary according to the circumstances. However, the following are key stages that you may expect in the conveyancing process.

Take your instructions and give you initial advice.
Check finances are in place to fund your purchase.
Confirm instructions by client care letter setting out the terms of business and fixed fee costs.
Contacts the seller’s Conveyancer to obtain the contract pack.
Check the contract pack, raises pre-contract enquiries, carries out the necessary searches.
Receiving instructions and the copy mortgage offer from your lender if you are obtaining a mortgage.
Send a copy of the mortgage offer to you.
Seller’s Conveyancer and seller answer pre-contract enquiries and return these to us.
Review and reports to the buyer on the contents of the contract pack, pre-contract enquiries, the result of the searches and mortgage offer. The buyer then considers this report and raises questions on anything that is unclear.
Obtain further planning documentations.
Give you advice on all documents and information received.
Advise you on joint ownership.
Prepare a draft transfer deed and send the same to the seller’s conveyancer for approval.
Send final contract (Transfer Deed if applicable) to you for signature.
When you are happy to proceed, arrangements are made for the deposit to be paid to us in readiness for exchange of contracts.
Seller and buyer agree on a completion date and contracts are formally “exchanged” – meaning both parties are legally committed to the transaction.
Prepare a completion information form and send this to the seller’s Conveyancer for reply.
Prepare a completion statement, carries out pre-completion searches and sending a Completion Statement to you for your attention and arrange the balance monies needed to be received from you.
Apply to your mortgage lender for the mortgage loan in readiness for completion.
Send the balance completion monies to the seller’s Conveyancer.
On completion, the Seller vacates the property by the agreed time.
Seller’s Conveyancer releases the keys to the estate agent (if one was used) and sends the title deeds and transfer deed to us.
Dealing with payment of Stamp Duty Land Tax.
Send the application for registration of your tittle to the HM Land Registry.
Following registration will provide you with a copy of your title.

Purchase of a leasehold residential property

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including VAT

______________________________________________________________________________________________________________

Legal Fees Leasehold up to £500,000 £1,000.00 £200.00 £1,200.00

(purchase) Leasehold £500,000 to £1,000,000 £1,100.00 £220.00 £1,340.00

Leasehold over £1,000,000 £1,200.00 £240.00 £1,440.00

Legal fees Acting for your lender £250.00 £50.00 £300.00

Disbursements Local search, Environmental, £300.00 £ 60.00 £360.00

Search fees Drainage & Water and Chancel

(estimate) CHECK

Disbursements Leasehold under £500,000 £135.00 N/A £135.00

HM Land Leasehold over £500,000 £270.00 N/A £270.00

Registry fee

(estimate)

Disbursements £35.00 N/A £35.00

Electronic

Transfer fee

Estimate total between £2,030.00 and £2,405.00 including VAT

Disbursements

There are certain disbursements which will be set out in the individual lease relating to the property. The disbursements which we anticipate will apply are set out separately below under the heading of Anticipated Disbursements. This list is not exhaustive and other disbursements may apply depending on the term of the lease. We will update you on the specific fees upon receipt and review of the lease from the seller’s solicitors.

The disbursements for the leasehold purchase are below.

HM Land Registry fee: £135.00 OR £270.00

Search fees: £300.00

VAT on search fee: £60.00

Electronic money transfer fee: £35.00

Total of disbursements is : Between £530.00 and £665.00

Anticipated Disbursements

Notice of Transfer fee

This fee if chargeable is set out in the lease. Often the fee is between £50 and £150 plus VAT.

Notice of Charge fee

This fee is set out in the lease. Often the fee is between £50 and £150 plus VAT.

Deed of Covenant fee

This fee is provided by the management company for the property and can be difficult to estimate. Often it is between £100 and £250 plus VAT.

Certificate of Compliance fee

To be confirmed upon receipt of the lease, and can range between £50 and £150 plus VAT.

These fees vary from property to property and can on occasion be significantly more than the ranges given above. We can give you an accurate figure once we have sight of your specific documents.

You should also be aware that ground rent and service charge are likely to apply throughout your ownership of the property. We will confirm the ground rent and the anticipated service charge as soon as we receive this information.

Stamp Duty or Land Tax (on purchase)

In each and every case Stamp Duty is payable on the purchase price over and above the sum of £125,000.00 and the present rates for straightforward purchases are:

0% up to a value of £125,000
2% up to a value of £250,000
5% up to a value of £925,000
10% up to a value of £1,500,000
12% thereover

However, if you are buying a second home, you usually have to pay a 3% surcharge on top of the normal stamp duty rates.

How long will my house purchase take?

How long it will take from your offer being accepted until you can move in to your new home will depend on a number of factors. The average process takes between 6 and 8 weeks.

Stages of the process

The precise stages involved in the purchase of a residential leasehold property vary according to the circumstances. However, the following are key stages that you may expect in the conveyancing process.

Take your instructions and give you initial advice.
Check finances are in place to fund your purchase.
Confirm instructions by client care letter setting out the terms of business and fixed fee costs.
Contacts the seller’s Conveyancer to obtain the contract pack.
Check the contract pack, raises pre-contract enquiries, carries out the necessary searches.
Receiving instructions and the copy mortgage offer from your lender if you are obtaining a mortgage.
Send a copy of the mortgage offer to you.
Seller’s Conveyancer and seller answer pre-contract enquiries and return these to us.
Review and reports to the buyer on the contents of the contract pack, pre-contract enquiries, the result of the searches and mortgage offer. The buyer then considers this report and raises questions on anything that is unclear.
Obtain further planning documentations.
Give you advice on all documents and information received.
Advise you on joint ownership.
Prepare a draft transfer deed and send the same to the seller’s conveyancer for approval.
Send final contract (Transfer Deed if applicable) to you for signature.
When you are happy to proceed, arrangements are made for the deposit to be paid to us in readiness for exchange of contracts.
Seller and buyer agree on a completion date and contracts are formally “exchanged” – meaning both parties are legally committed to the transaction.
Prepare a completion information form and send this to the seller’s Conveyancer for reply.
Prepare a completion statement, carries out pre-completion searches and sending a Completion Statement to you for your attention and arrange the balance monies needed to be received from you.
Apply to your mortgage lender for the mortgage loan in readiness for completion.
Send the balance completion monies to the seller’s Conveyancer.
On completion, the Seller vacates the property by the agreed time.
Seller’s Conveyancer releases the keys to the estate agent (if one was used) and sends the title deeds and transfer deed to us.
Dealing with payment of Stamp Duty Land Tax.
Send the application for registration of your tittle to the HM Land Registry.
Following registration will provide you with a copy of your title.

Sale of a freehold residential property:

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees cover all of the work required to complete the sale of your residential property, including sending the redemption money to your lender to settle your existing mortgage and sending the balance money due to you on completion of the sale.

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including VAT

______________________________________________________________________________________________________________

Legal Fees Freehold up to £500,000 £700.00 £140.00 £840.00

(sale) Freehold £500,000 to £1,000,000 £900.00 £180.00 £1,080.00

Freehold over £1,000,000 £1,100.00 £220.00 £1,320.00

Disbursements Title deeds and plan £20.00 N/A £20.00

Disbursements £35.00 N/A £35.00

Electronic

Transfer fee

Estimate total between £895.00 and £1,375.00 including VAT

Disbursements

Disbursements are costs related to your matter that are payable to third parties, such as payment for the Land Registry to obtain the title deeds and Electronic Money Transfer fees above. We handle the payment of the disbursements on your behalf to ensure a smoother process.

The disbursements for the sale are below.

HM Land Registry fee to obtain title deeds: £20.00

Electronic money transfer fee: £35.00

Total of disbursements is : £55.00

How long will my house sale take?

The average process takes between 6 and 8 weeks.

It can be quicker or slower, depending on the parties in the chain. For example, if the buyer is purchasing the property with a mortgage

Stages of the process

Take your instructions and give you initial advice.
Confirm instructions by letter setting out the terms of business and fixed fee costs.
Contact the buyer’s Conveyancer to provide the contract pack for their approval and to raise enquiries if any.
Obtain a redemption statement from your lender (if any mortgages over your property) and send the same to you for your attention.
Reply pre-contract enquiries and return these to buyer’s Conveyancer.
Buyer’s Conveyancer prepares a draft transfer deed and send the same to us for approval.
Send final contract and Transfer Deed to you for your signature and return to us before exchange of contracts.
Seller and buyer agree on a completion date and contracts are formally “exchanged” – meaning both parties are legally committed to the transaction. On the date of exchange, the seller conveyancer will send 10% deposit (or agreed deposit) to us or will hold the deposit to our order.
Prepare a Completion Statement and send the same to you for your attention.
Prepare and Send the reply to Completion Information to the buyer’s conveyancer.
On completion date, the buyer’s conveyancer send the completion monies to us.
On completion, you should vacates the property by the agreed time.
Releases the keys to the estate agent (if one was used) and sends the title deeds and transfer deed to the buyer’s Conveyancer.
Send the redemption money to your lender.
If you instruct, we shall make a payment to your estate agent to settle their Invoice as agreed by you and the agent.
Repays the amount owing to the existing mortgage lender (if applicable) and takes payment for our service costs by sending our Invoice.
Once all the payments have been made all the remaining money from the sale will be transferred to you, usually by bank transfer on the day of completion.

Sale of a leasehold residential property:

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including VAT

______________________________________________________________________________________________________________

Legal Fees Leasehold up to £500,000 £700.00 £140.00 £840.00

(sale) Leasehold £500,000 to £1,000,000 £900.00 £180.00 £1,080.00

Leasehold over £1,000,000 £1,100.00 £220.00 £1,320.00

Disbursements Title deeds and plan £20.00 N/A £20.00

Disbursements Management Pack Varies depending on Freeholder/Management Agent

Ranges between £200.00 and 600.00 inc VAT

Electronic £35.00 N/A £35.00

Transfer fee

Estimate total between £1,095.00 and £1,975.00 including VAT

Disbursements

Disbursements are costs related to your matter that are payable to third parties, such as payment for the Land Registry to obtain the title deeds, managing agent’s fee for Management Pack Electronic Money Transfer fees above. We handle the payment of the disbursements on your behalf to ensure a smoother process.

The disbursements for the sale are below.

HM Land Registry fee to obtain title deeds: £20.00

Management pack fee: £166.67 or £500.00

VAT on management pack: £33.33.00 or £100.00

Electronic money transfer fee: £35.00

Total of disbursements is : Between £255.00 and £655.00

How long will my house sale take?

The average process takes between 6 and 8 weeks.

It can be quicker or slower, depending on the parties in the chain. For example, if the buyer is purchasing the property with a mortgage.

Stages of the process

Take your instructions and give you initial advice.
Confirm instructions by letter setting out the terms of business and fixed fee costs.
Contact the buyer’s Conveyancer to provide the contract pack for their approval and to raise enquiries if any.
Obtain a redemption statement from your lender (if any mortgages over your property) and send the same to you for your attention.
Reply pre-contract enquiries and return these to buyer’s Conveyancer.
Buyer’s Conveyancer prepares a draft transfer deed and send the same to us for approval.
Send final contract and Transfer Deed to you for your signature and return to us before exchange of contracts.
Seller and buyer agree on a completion date and contracts are formally “exchanged” – meaning both parties are legally committed to the transaction. On the date of exchange, the seller conveyancer will send 10% deposit (or agreed deposit) to us or will hold the deposit to our order.
Prepare a Completion Statement and send the same to you for your attention.
Prepare and Send the reply to Completion Information to the buyer’s conveyancer.
On completion date, the buyer’s conveyancer send the completion monies to us.
On completion, you should vacates the property by the agreed time.
Releases the keys to the estate agent (if one was used) and sends the title deeds and transfer deed to the buyer’s Conveyancer.
Send the redemption money to your lender.
If you instruct, we shall make a payment to your estate agent to settle their Invoice as agreed by you and the agent.
Repays the amount owing to the existing mortgage lender (if applicable) and takes payment for our service costs by sending our Invoice.
Once all the payments have been made all the remaining money from the sale will be transferred to you, usually by bank transfer on the day of completion.

Remortgage of a freehold residential property

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees cover all of the work required to complete your remortgage of the freehold property, including dealing with the registration at the Land Registry and sending the redemption money to your existing lender to settle your existing mortgage

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including

______________________________________________________________________________________________________________

Legal Fees Freehold up to £500,000 £399.00 £79.80 £478.80

(remortgage) Freehold £500,000 to £1,000,000 £499.00 £99.80 £598.80

Freehold over £1,000,000 £599.00 £119.80 £718.80

Disbursements

(estimate) No Search Insurance (Mortgagee only)

(If your lender agrees)

Freehold up to £500,000 £30.00 £6.00 £36.00

Freehold £500,000 to £1,000,000 £60.00 £12.00 £72.00

Freehold over £1,000,000 £110.00 £22.00 £132.00

Disbursements

HM Land

Registry fee Free under £500,000 £40.00 N/A £40.00

Freehold over £500,000 to £1,000,000 £60.00 N/A £60.00

Freehold over £1,000,000 £125.00 N/A £125.00

Disbursements

Electronic £35.00 N/A £35.00

Transfer fee

Estimate Total Between £ 589.80 and £1,010.80 including VAT

Please note that some lenders may not accept No Search Insurance and then we will have to arrange Local search, Environmental, Drainage & Water and Chancel Check and then you will have to pay about £360.00 inclusive of VAT for the above searches. However, we will let you know this once we receive your lender’s initial instructions with a copy of your mortgage offer.

Disbursements

The disbursements for the remortgage of freehold residential property are below.

HM Land Registry fee for registration: £40.00 or £125.00

Premium for No search Insurance: £30.00 or £110.00

VAT on No search Insurance: £6.00 or £22.00

Electronic money transfer fee: £35.00

Total of disbursements is : Between £111.00 and £292.00

How long will my house remortgage take?

The average process takes between 3 and 4 weeks from the mortgage offer being issued.

Stages of the process

The precise stages involved in the remortgage of a residential freehold

property vary according to the circumstances. However, the following are key stages that you may expect in the conveyancing process.

Take your instructions and give you initial advice.
Confirm instructions by client care letter setting out the terms of business and fixed fee costs.
Receiving instructions and the copy mortgage offer from your lender if you are obtaining a mortgage.
Obtain title deeds from the HM Land Registry.
Send a copy of the mortgage offer to you.
Obtain a redemption statement from your existing lender and forwarding the same for your attention and confirmation.
Obtain a quote for No Search Insurance (Mortgagee only) if your lender accept it and if not carry out the necessary searches including Local Authority searches.
Report to your lender about the transaction before sending the Certificate of Title
Prepare a completion statement, carries out pre-completion searches and sending a Completion Statement to you for your attention.
Apply to your mortgage lender for the mortgage loan in readiness for completion.
Repays the amount owing to the existing mortgage lender and takes payment for our service costs by sending our Invoice.
Once all the payments have been made all the remaining money from the remortgage will be transferred to you, usually by bank transfer on the day of completion.
Send the application for registration of Legal Charge to the HM Land Registry.
Following registration will provide you with a copy of amended title with the new lender’s details.

Remortgage of a leasehold residential property

The fees stated below are for the period commencing 6th December 2018. It is our policy to review our fees time to time.

Our fees cover all of the work required to complete your remortgage of the leasehold property, including dealing with the registration at the Land Registry and sending the redemption money to your existing lender to settle your existing mortgage.

Our fees and disbursements

Fees excluding VAT VAT at 20% Fees including VAT

______________________________________________________________________________________________________________

Legal Fees Leasehold up to £500,000 £500.00 £100.00 £600.00

(remortgage)

Leasehold £500,000 to £1,000,000 £600.00 £120.00 £720.00

Leasehold over £1,000,000 £700.00 £140.00 £840.00

Disbursements

(estimate) No Search Insurance (Mortgagee only)

(If your lender agrees)

Lease up to £500,000 £30.00 £6.00 £36.00

Leasehold £500,000 to £1,000,000 £60.00 £12.00 £72.00

Freehold over £1,000,000 £110.00 £22.00 £132.00

Disbursements

HM Land

Registry fee Leasehold under £500,000 £40.00 N/A £40.00 Leasehold over £500,000 to £1,000,000 £60.00 N/A £60.00

Leasehold over £1,000,000 £125.00 N/A £125.00

Disbursements

Electronic

Transfer fee £35.00 N/A £35.00

Estimate Total Between £711.00 and £1,132.00 including VAT

Please note that some lenders may not accept No Search Insurance and then we will have to arrange Local search, Environmental, Drainage & Water and Chancel Check and then you will have to pay £360.00 inclusive of VAT for the above searches. However, we will let you know this once we receive your lender’s initial instructions with a copy of your mortgage offer.

Disbursements

Disbursements are costs related to your matter that are payable to third parties, such as the Search fees, Premium for the Search Insurance, Land Registry fees and Electronic Money Transfer fees above. We handle the payment of the disbursements on your behalf to ensure a smoother process. There are certain disbursements which will be set out in the individual lease relating to the property. The disbursements which we anticipate will apply are set out separately below under the heading of Anticipated Disbursements. This list is not exhaustive and other disbursements may apply depending on the term of the lease. We will update you on the specific fees upon receipt and review of the lease from you or the Land Registry.

The disbursements for the remortgage of leasehold residential property are below.

HM Land Registry fee for registration: £40.00 or £125.00

Premium for No search Insurance: £30.00 or £110.00

VAT on No search Insurance: £6.00 or £22.00

Electronic money transfer fee: £35.00

Total of disbursements is : Between £111.00 and £292.00

Notice of Charge fee

This fee is set out in the lease. Often the fee is between £50 and £150 plus VAT.

Anticipated Disbursements

Notice of Charge fee

This fee is set out in the lease. Often the fee is between £50 and £150 plus VAT.

How long will my house remortgage take?

The average process takes between 3 and 4 weeks from the mortgage offer being issued.

Stages of the process

The precise stages involved in the remortgage of a residential leasehold property vary according to the circumstances. However, the following are key stages that you may expect in the conveyancing process.

Take your instructions and give you initial advice.
Confirm instructions by client care letter setting out the terms of business and fixed fee costs.
Receiving instructions and the copy mortgage offer from your lender.
Obtain title deeds from the HM Land Registry.
Send a copy of the mortgage offer to you.
Obtain a redemption statement from your existing lender and forwarding the same for your attention and confirmation.
Obtain a quote for No Search Insurance (Mortgagee only) if your lender accept it and if not carry out the necessary searches including Local Authority searches.
Contact your Landlord/solicitors and Managing Agent to obtain confirmation that the ground rent and service charge are paid up to date and to obtain the fee for Notice of Charge.
Report to your lender about the transaction before sending the Certificate of Title
Prepare a completion statement, carries out pre-completion searches and sending a Completion Statement to you for your attention.
Apply to your mortgage lender for the mortgage loan in readiness for completion.
Repays the amount owing to the existing mortgage lender and takes payment for our service costs by sending our Invoice.
Once all the payments have been made all the remaining money from the remortgage will be transferred to you, usually by bank transfer on the day of completion.
Sending Notice of Charge to your landlord/solicitors or Managing Agent.
Send the application for registration of Legal Charge to the HM Land Registry.
Following registration will provide you with a copy of amended title with the new lender’s details.

Our Conveyancing team and experience:

We have four members of the team who may work on your matter, regardless of who work on your matter, they will be supervised by Indika Kommalage, Partner and Head of Conveyancing of the firm.

Indika K Kommalage- Director / Solicitor

Indika is the Head of our Conveyancing Team and has more than 11 years’ experience in private client work. Indika has been working in this area since he qualified, and he has served hundreds of clients. Indika speaks fluent in Sinhala. Indika has obtained LLB and LLM (in Business Law) degrees and he qualified as a solicitor on 16 February 2009.

Dilani N Attanayaka- Director / Solicitor

Dilani qualified as a solicitor on 15 September 2010 and she has more than 7 years of conveyancing experience. Dilani speaks fluent in Sinhala

Kamala Ravindran- Director / Registred Foreign Lawyer

Kamala has obtained LLB and LLM degrees and she has been assisting the Head of the Conveyancing department over 1 year. Kamala speaks fluent in Tamil and Sinhala.

Our complaints procedure:

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you are still not satisfied, you can make a formal complaint, then you can read our formal complaint procedure Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response from us to your complaint: and

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website https://www.sra.org.uk/consumers/problems/report-solicitor/ to see how you can raise your concerns with the Solicitors Regulation Authority.

Click here

Unique Solicitors

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TRANSPARENCY IN OUR PRICE AND SERVICE